Cancellation & Refunds payment policy

ST. XAVIER'S SCHOOL, ALIPURDUAR
Effective Date: 9th July, 2025
Website: https://stxaviersalipurduar.com

1. Introduction

This Refund and Cancellation Policy is part of the terms governing use of the online payment services offered by ST. XAVIER’S SCHOOL, ALIPURDUAR. It outlines the school’s stance on financial transactions, including payments, refund eligibility, and cancellation handling. By using the online portal, you acknowledge and agree to this policy.

Our aim is to offer transparency and trust in all transactions involving school fee collection and to resolve issues that may arise in the digital payment process.

2. Nature of Fee Payments

Payments made through our online portal are treated as official records. These may include:

• Admission Fee

• Tuition Fee

• Annual or Development Charges

• Examination Fee

• Transport Fee

• Library/Laboratory Fees

• Activity Charges

• Late Fees or Penalties

Each fee has its own category and purpose. You are required to check the correct amount and fee head before confirming your payment.

3. General Refund Policy

By default, all payments made to the School are non-refundable, as they are tied to administrative and academic services which are immediately allocated and processed.

However, certain exceptions are allowed, which are detailed below.

4. Scenarios Where Refunds Are Allowed

a. Duplicate Payment

If you accidentally pay twice for the same service or student, we will refund the duplicate transaction after verification.

b. Excess Amount Paid

If you pay more than the required amount due to user error or miscalculation, the extra sum may be refunded or adjusted toward future fees.

c. Technical Failures

If the system charges you incorrectly or processes the wrong fee head due to technical glitches, the overpaid portion will be returned after internal review.

d. Transaction Failure but Amount Debited

In case your money is deducted from your bank account but the school system shows the transaction as failed, the issue will be investigated. If verified, your amount will be refunded.

5. How to Request a Refund

If you are eligible, follow this process:

1. Send an email to accounts@stxaviersalipurduar.com with:

   • Full Name of Student

   • Admission Number

   • Date and Mode of Transaction

   • Transaction ID / UTR

   • Exact amount paid

   • Reason for refund

2. Attach proof (payment receipt, bank SMS/email confirmation, screenshot, etc.)

3. Refund will be processed within 10–15 working days, after internal verification.

Refunds will be made only to the original source account.

6. Refunds Will Not Be Granted In These Cases

• Voluntary withdrawal of student mid-session

• Late or missed payments after deadlines

• Payment made with wrong credentials but correct amount

• Delay due to internet failure or user error

• Disputes raised after 15 days of the transaction

• Cancellation after submission of application or registration fee

7. Cancellation Policy

Once a payment is successfully processed through the portal, it cannot be cancelled. This applies to all fee categories.

8. Refund Mode

• All approved refunds will be returned only to the original mode of payment (UPI, Card, Net Banking, etc.)

• No cash refunds will be issued

• Refunds to bank accounts may take 10–15 working days depending on your bank and payment provider

9. Timeline for Processing

• Review of refund request: 3–5 working days

• Approval and internal clearance: 5–7 days

• Bank processing and reversal: 5–10 days

10. Dispute Resolution

If there is a conflict over payment, refund, or cancellation:

• Write to accounts@stxaviersalipurduar.com

• Provide all relevant transaction details

• Escalate to the Principal if unresolved

• All legal matters shall be under jurisdiction of Alipurduar, West Bengal

11. Right to Refuse Refunds

The School reserves the right to:

• Deny any refund request that is unverifiable, lacks proof, or violates school policy

• Adjust any refunds against future dues or penalties

• Modify this policy at any time without notice

12. Contact for Financial Queries

• Office: +91 95476 23713

• Principal: +91 95475 55125

• Administrator: +91 70472 84599

• E-mail: sxsalipurduar@gmail.com
  🕘 Monday–Friday, 9:00 AM to 2:00 PM

13. Final Statement

This policy is created to ensure a fair, transparent, and responsible use of digital payments for the betterment of students and school administration alike. We urge all parents and users to go through this policy thoroughly before proceeding with online transactions.